These terms apply to all bookings made with Edmunds Cabs Ltd (Company No. 17285231), a private hire operator licensed by West Suffolk Council. By booking a journey with us, you agree to these terms.
Bookings
Bookings can be made by phone, WhatsApp, email or through our website. A booking is confirmed once we have replied to accept it. Any price given through the website quote form is an estimate until we confirm it. As a licensed private hire operator, all journeys must be pre-booked — we cannot be hailed in the street.
Prices and payment
We agree a fixed price with you before your journey, so there are no surprises. Additional charges may apply for extra stops, significant waiting time, or airport parking and tolls where relevant, and these will be made clear where possible. Accepted payment methods are card (including contactless, Apple Pay and Google Pay), bank transfer and cash.
Cancellations and refunds
If you need to cancel, please let us know as early as you can. Where you have paid for your journey in advance, refunds are given as follows:
- Cancelled more than 24 hours before your pick-up time — full refund.
- Cancelled between 6 and 24 hours before your pick-up time — 50% refund.
- Cancelled less than 6 hours before your pick-up time — no refund.
Waiting time
For standard pick-ups we allow a short grace period of 5 minutes, after which waiting time will be charged. For airport arrivals we track your flight and allow reasonable time for you to clear baggage and customs before waiting charges apply.
Passengers and luggage
- Please tell us the number of passengers and bags when booking so we send the right vehicle.
- All passengers must wear seatbelts where fitted.
- Appropriate child seats can be provided on request — please ask when booking.
- Smoking, vaping and alcohol are not permitted in our vehicles.
- You are responsible for any damage or soiling caused during your journey, and a cleaning charge of up to £150 may apply.
Our responsibility
We will always do our best to arrive on time and get you to your destination safely and promptly. However, we are not liable for delays caused by circumstances outside our control, such as traffic, road closures, weather or breakdowns. For flights and other time-critical journeys, we strongly recommend allowing plenty of time. Our total liability is limited to the cost of the journey booked.
Lost property
Any property left in our vehicles will be kept safely and returned to you where possible. Please contact us as soon as you notice something is missing.
Complaints
If something goes wrong, please contact us at book@edmundstravel.co.uk or on 01284 634008 and we will do our best to put it right.
Website disclaimer
This website is provided for general information only. While we do our best to keep it accurate and up to date, Edmunds Cabs Ltd does not accept responsibility for any errors, omissions or out-of-date content, or for any loss or inconvenience arising from your use of the website or from relying on its contents. Please confirm any details with us directly before acting on them. We may change the information on the website, or the website itself, at any time without notice. Any changes to these terms or to our privacy policy take effect as soon as they are published here, and by continuing to use the website you accept the current version.
Licensing and law
Edmunds Cabs Ltd is licensed as a private hire operator by West Suffolk Council. These terms are governed by the laws of England and Wales.